REDDER4 Terms and Conditions

REDDER4 Pty Ltd – ABN 32 110 607 817
Unit 3A, Cnr Woodville Rd and Fairfield Sts, Fairfield East NSW 2165

Orders placed with REDDER4 are subject to the terms and conditions current at the time the order is placed. Terms and conditions may change from time to time, and the terms and conditions current at the time of placing the order will be the relevant terms and conditions.

Pre-press

With the exception of items listed as digital printing, items are printed using 4 colour CMYK offset printing presses.
With the exception of items listed, items are printing using group printing methods. As items are grouped together, we do not use Pantone colours or do any colour matching. Colour variation may occur with products from press to press, run to run, stock to stock, back to front and within print runs. Varnish and laminate finishes may also affect the finished colour result. If you need more information about group printing, please ask, as we do not reprint items for colour or shade variations, and it is the customers responsibility to understand this concept. Colour acceptance is determined by our quality control.

Artwork

All electronic files should be supplied to the specification requirements of REDDER4. These specifications include all bleed and file type requirements. Each product has a template available which specifies the exact requirements for bleed and finished sizing. Artwork which is not supplied to the dimensions as per our template dimensions may be printed at the customers risk and responsibility. Crop marks are not required, and templates should be downloaded to ensure correct file sizing.
Whilst all care is taken in checking files for errors which may affect the quality of the finished article, REDDER4 accept no responsibility for files which are not print ready and all files are printed as received.
REDDER4 does not charge a download fee, artwork fee or other setup fee for files supplied as print ready unless specifically noted in the price guide.
REDDER4 does not alter, adjust or manipulate files as received in any way, and all files are printed as received. Any Design Support provided by REDDER4 is done so at the scheduled fee prices, and responsibility for the finished artwork remains with the customer.

Orders

Orders placed by electronic documents are not deemed as received until an order confirmation has been received from REDDER4 by email return to the customer. If an order confirmation document is not received within 4 working hours of sending artwork, it is the customer’s responsibility to follow up on the status of the order.
Once the order confirmation has been signed by off the customer and returned, the order is final and can not be cancelled.
Orders may be changed or artwork re supplied prior to the order confirmation being received by REDDER4.
All files must be accompanied with the customer details and full details of all the order requirements, and any specific details for the order.

Printing/Finishing

Trimming and folding variances of +/- 1mm may occur due to the cutting processes in place. This must be allowed for when setting up artwork. Product bleeds are detailed in the templates. All critical information should be kept 2-3mm from the cutting lines on the artwork to allow for movement in cutting. It is the customers responsibility to understand the result of various finishes on the different stocks, such as cracking and colour variations.

Dispatch

Any representations made by REDDER4 in relation to completion or delivery dates are made based on information available at the time, and are not guaranteed delivery dates. REDDER4 will not guarantee any delivery date but estimate when the finished product will typically be supplied to the customer.
REDDER4 will not be liable for any delays to receipt of finished products, whether occurring from within our facilities or by any third party provider, including shipping delays. Under no circumstances will REDDER4 be liable for any loss of earning or legal action taken as a result of any delays in production or delivery of any goods or services ordered.
Goods are shipped by the most convenient method available to REDDER4, and responsibility for the goods is passed to the customer at the time they leave the REDDER4. It is the responsibility of the customer to ensure that they have adequate insurance to cover any loss or damage suffered in transit between REDDER4 and the customer.
The customer will, upon receipt of the parcel, inspect the carton, and in the event of damage to the cartons, goods should be signed as received damaged with the courier. Goods not noted as received damaged cartons with the courier will not be addressed further. The customer should inspect the goods upon opening the cartons and advise within 3 working days after delivery any errors or shortages, quoting the Invoice Number and all other relevant details.

Accounts

REDDER4 does not have accounts and all goods are to be paid in full prior to printing.
All goods are sold ‘ex-works’.
All prices are subject to change without notice. Terms and Conditions are subject to change without notice.